Author Topic: PS Audio P15 Regenerator Noise  (Read 366 times)

Offline bmr3hc

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PS Audio P15 Regenerator Noise
« on: May 11, 2021, 12:50:56 PM »
I am getting a clacking noise from my P15 Regenerator intermittently that concerns me. It is a clacking noise when music is playing and even when not.
I bought unit 2 years ago brand new. Only started hearing about 6-7 months ago.
When I first  called PS Audio, this past November, I was told it might be the relay switch. It was agreed that perhaps a dedicated line might help.
I had dedicated line installed with upgraded outlets. Clacking noise continues.
Sometimes the noise is louder than at other times.
Called PS Audio a week ago and left three messages. No return call after a week.
Called again on Monday. Salesman said it is normal for the P15 Regenerator to make this relay switching noise. Said his P15 does the same thing.
Not sure if I believe this. My P5 never had this issue.
Have anyone else here had such experience? Does this even sound right for a power plant to make such a noise?
Henry

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Offline Folsom

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Re: PS Audio P15 Regenerator Noise
« Reply #1 on: May 11, 2021, 01:46:39 PM »
I never heard any noise when listening at someone else's place.

You can hear it from listening position?

Offline bmr3hc

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Re: PS Audio P15 Regenerator Noise
« Reply #2 on: May 11, 2021, 04:16:47 PM »
Yes, I can hear it from my listening position 12’ away. I listen at moderate levels and it very distinct.
Again I never heard this from my P5 regenerator.
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Offline bmr3hc

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Re: PS Audio P15 Regenerator Noise
« Reply #3 on: May 11, 2021, 04:56:30 PM »
Correction my previous power plant was the P3 not the P5.
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Offline Nick B

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Re: PS Audio P15 Regenerator Noise
« Reply #4 on: May 11, 2021, 09:22:14 PM »
I just did an internet search and couldn’t find anything on this problem. I can’t believe it is normal to hear this noise from 12’ away. Would you be able to buy a new  relay switch and install it yourself or have someone do it?
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Offline tmazz

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Re: PS Audio P15 Regenerator Noise
« Reply #5 on: May 11, 2021, 10:53:18 PM »
I nave never owned a PS Audio regenerator, but I have several friends who do and I have never heard anything like this kind of noise at their places, nor have I ever heard them complain about it.
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Offline bmr3hc

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Re: PS Audio P15 Regenerator Noise
« Reply #6 on: May 12, 2021, 03:08:40 PM »
Thanks guys for your responses. I am going to write to PS Audio and let them know in writing.
This should at least be fix with a new relay switch, if the relay switch is the problem.
Considering the price of the P15 and asking the customer to basically live with it is not acceptable.

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Offline Jack

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Re: PS Audio P15 Regenerator Noise
« Reply #7 on: May 12, 2021, 06:07:45 PM »
If the unit is in fact only two years then it is still under warranty so send it back to Boulder for repair and start talking to the Service people and not Sales.  If they check it out and don't find an issue then your options are to live with the noise or sell it.  Also try asking on the PS Audio forum and and see if it is a common or known issue.  It may also get the attention of Paul or James who monitor the forum activity. My P3 has never made a sound.
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Offline P.I.

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Re: PS Audio P15 Regenerator Noise
« Reply #8 on: May 12, 2021, 08:20:21 PM »
If the unit is in fact only two years then it is still under warranty so send it back to Boulder for repair and start talking to the Service people and not Sales.  If they check it out and don't find an issue then your options are to live with the noise or sell it.  Also try asking on the PS Audio forum and and see if it is a common or known issue.  It may also get the attention of Paul or James who monitor the forum activity. My P3 has never made a sound.
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Offline rollo

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Re: PS Audio P15 Regenerator Noise
« Reply #9 on: May 28, 2021, 12:19:22 PM »
 Gee never heard a noisy  PS audio Re-Gen. However a house sound like most Power conditioners. Colored warm not bright ;like others. PIAudio has no house sound at all.

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Offline jimbones

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Re: PS Audio P15 Regenerator Noise
« Reply #10 on: May 28, 2021, 12:35:45 PM »
PS Audio has a history of that exact problem. Give them a call.
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Offline Barry (NJ)

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Re: PS Audio P15 Regenerator Noise
« Reply #11 on: June 01, 2021, 04:19:50 PM »
Thanks guys for your responses. I am going to write to PS Audio and let them know in writing.
This should at least be fix with a new relay switch, if the relay switch is the problem.
Considering the price of the P15 and asking the customer to basically live with it is not acceptable.



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try contacting him directly ;)
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