Good info, Bob. To be honest, I've only ever used 2 preamps with the DNA-500 (a modded ARC SP9 and an Oracle DAC 1000) and did not have have any problems. But I did have a discussion with Steve McCormack about this very issue before I bought the amp. I can't remember the details of the reply but he felt that most preamps have a sufficiently low output impedance (under 1k I think) so as not to be a problem. It's also important to note that the 10k impedance of the DNA amps is only when running balanced (which, of course, is a good thing to do if possible). I believe it's 100k via the rca inputs.
But good info and I've passed it along. I've talked with quite a few other happy owners over the years and have never run into anyone that had the problem you're describing. Interesting...