Just a couple of things... You may need to contact Innuos if the settings in Tidal are correct. The good news is Tidal is popular, and Innuos should have some answers. I had a question about Tidal with the streamer I use, and it was easily resolved.
More good news- I only use the low end 9.99 Tidal, and it still sounds very good. At times, I'm surprised at how good...
At least try and enjoy the amazing amount of music available at your formerly nicotine stained fingertips via Tidal.
Jim