Systemic Development > Optometry Equipment
Samsung warrant's all makes pre-2009 TV's for faulty capacitor
satfrat:
Seems SAMSUNG has been having a huge problem with their TV's shortly after the 1 year warranty had expired. Samsung initially turned their backs on the complaints til lawsuits were filed by groups who claimed that the faulty capacitors weren't a product problem but actually a design problem from using a too small rated capacitor that was destined to failure.
Well Samsung was finally forced to step up to the plate and reimburse all those who had an average of $160 repair bill along with offering free in-home repairs where applicable and free repair and 2-way shipping for those sets that needed to be sent to the New Jersey Samsung Repair Center.
Who said lawsuits were a bad thing when sometimes they are a necessity when dealing with big business. :thumb:
Cheers,
Robin
Barry (NJ):
I wonder if this covers the "Robot Audio" problem my Samsung gets every time the set is unplugged, I need to shut down the circuit for maint. or I have a power failure...
http://www.avsforum.com/avs-vb/showthread.php?p=20909601#post20909601
satfrat:
Now's the time to call & complain to Samsung,,,, while the sting of the lawsuits are still hot.
Me, I own a Sony! 8)
Cheers,
Robin
tmazz:
--- Quote from: satfrat on February 29, 2012, 02:57:53 PM ---Now's the time to call & complain to Samsung,,,, while the sting of the lawsuits are still hot.
Me, I own a Sony! 8)
Cheers,
Robin
--- End quote ---
Well Robin if my experience with Sony service is anything typical you are in no great shakes either. IMO their service flat out sucks. I bought an in home service contract with my Sony 40" Bravia LCD set. It developed a problem where 2 of the 3 HDMI boards went bad. I had one working, but while the contract was still in force I wanted to get the other two repaired. I called in the trouble on 10/28/11. It took Sony until 12/15 to get the part and dispatch a tech to my house and when he got there they had ordered the analog output board instead of the digital HDMI board. The tech said they would reorder the part and it would take 3-5 days to arrive. They finally got it in and came back on 1/19/12. Now I still had one working port, but what if the TV was completely out of service. 12 weeks to get done what amounted to a less than 1/2 hour repair is just completely unacceptable. This will be the last Sony set I ever buy.
satfrat:
--- Quote from: tmazz on February 29, 2012, 08:12:06 PM ---
--- Quote from: satfrat on February 29, 2012, 02:57:53 PM ---Now's the time to call & complain to Samsung,,,, while the sting of the lawsuits are still hot.
Me, I own a Sony! 8)
Cheers,
Robin
--- End quote ---
Well Robin if my experience with Sony service is anything typical you are in no great shakes either. IMO their service flat out sucks. I bought an in home service contract with my Sony 40" Bravia LCD set. It developed a problem where 2 of the 3 HDMI boards went bad. I had one working, but while the contract was still in force I wanted to get the other two repaired. I called in the trouble on 10/28/11. It took Sony until 12/15 to get the part and dispatch a tech to my house and when he got there they had ordered the analog output board instead of the digital HDMI board. The tech said they would reorder the part and it would take 3-5 days to arrive. They finally got it in and came back on 1/19/12. Now I still had one working port, but what if the TV was completely out of service. 12 weeks to get done what amounted to a less than 1/2 hour repair is just completely unacceptable. This will be the last Sony set I ever buy.
--- End quote ---
Oh I've heard the horror stories about Sony's repair service all right Tom. :duh But I've been fortunate in that I've had 2 great sets, a 1900's Trinitron and my present 36" XBR CRT. In fact I just had to haul that 256 pound beast to the last remaining TV Repair business in Rutland to have a couple capacitors and a resister replaced in the power supply which fortunately didn't hurt my ISF calibrated picture (as far as I can tell aa). This place also sells Samsung TV's so I hope the bad press won't affect them too much. :duh
Cheers,
Robin
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