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Author Topic: Great Service from Upscale Audio  (Read 5703 times)

Offline Triode Pete

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Great Service from Upscale Audio
« on: April 17, 2010, 10:58:54 AM »
About a month ago, I purchased a pair of NOS Phillips Miniwatt Dario GZ32 (5V4) rectifier tubes (see http://www.upscaleaudio.com/Philips-Miniwatt-GZ325V4_p_80.html for my SET amps from Upscale Audio in California. They were competively priced with a 90 day warranty.

After a few hours (10 or so), one of the tubes started to act up, became noisy & appeared to be brightly lit (possible internal short). After contacting Upscale Audio & being advised by them via email, I sent back the tube & a new replacement one arrived in perfect order about a week later.

The packing, communication & service provided by Upscale Audio was a very pleasant experience.

Thought I'd  share a good tube buying experience since there's a lot a nightmarish ones out there...

Pete
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Offline Bunky

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Re: Great Service from Upscale Audio
« Reply #1 on: April 17, 2010, 02:43:58 PM »
I have bought tubes and used gear from Upscale Audio and i would not hesitate to do so in the future. i worked directly with the owner Kevin Deal and found him to be very helpful and imformative
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Offline rollo

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Re: Great Service from Upscale Audio
« Reply #2 on: April 18, 2010, 07:20:59 AM »
 :thumb:Great to know Pete, thanks.


charles
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Offline Carlman

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Re: Great Service from Upscale Audio
« Reply #3 on: April 18, 2010, 07:34:10 AM »
I've had nothing but good experiences with Upscale.  They deliver a good tube as promised.
I get the impression Kevin's probably tired of people calling and asking for recommendations on sound quality of tube a vs. tube b, though. ;)  I know I would be! ha.
-C
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Offline richidoo

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Re: Great Service from Upscale Audio
« Reply #4 on: April 18, 2010, 09:55:29 AM »
I've never been able to get through when I called. My messages are never returned. Oh well...
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Offline Carlman

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Re: Great Service from Upscale Audio
« Reply #5 on: April 19, 2010, 08:41:36 AM »
That sucks.. my experience is mainly from 2-4 years ago when I was 'high rollin'. ;)
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Re: Great Service from Upscale Audio
« Reply #6 on: June 26, 2010, 04:04:54 PM »
Email is the way to go with upscale audio.
 

TomM
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