In all fairness to Sony it is a great set picture wise and the HMDI ports went bad right after my Oppo DVD blew out a power supply cap, so I wonder if that failure sent a voltage spike towards the TV that fried the input ports. But that still doesn't excuse the dreadful service experience I had. As I tell my people at work all the time, it is not so much about how few problems you have, but rather how you handle the ones that you get.